Definitions and legal references

This Website (or this Application): The property that enables the provision of the Service.

Agreement: Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Owner (or We): Green Horizon Solutions Pvt. Ltd - The natural person(s) or legal entity that provides this Website and/or the Service to Users.

Service: The service provided by this Website as described in these Terms and on this Website.

Terms: Provisions applicable to the use of this Website and Services in this or other related documents, subject to change from time to time, without notice.

Customer or User (or You): The natural person or legal entity that uses this Website or this IOS App or this Android App.

This document is an agreement between You and Green Horizon Solutions Pvt. Ltd.

You acknowledge and agree that by accessing or using this website or using any services owned or operated by this website, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply.

These Terms govern

• the conditions of allowing the use of this website, and,
• any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in appropriate sections of this document.

The User must read this document carefully.

If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use this website.

Summary of what the User should know

• Age restriction on usage of this Website and the Service: To access and use this Website and any of its Service the User must be an adult under applicable law.
• Please note that some provisions in these Terms may only be applicable to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each applicable section. In the absence of any such mention, sections apply to all Users.

Terms of use

Terms and conditions to ponder:

1. To make our solution more productive to our customers, it’s our gentle appeal for existing & future customers that they must not share or interchange their personal phone numbers with our ScrapJunky Scrap vendors for any uninformed business.
2. We also appeal to our prevailing & future customers to utilize our service via ScrapJunky’s Website & App for proactive customer support system from our end. Our online service has been dedicated for better user interaction with 100% outcomes of success.
3. We use Scrap Partners who buy scrap from our customers in relation to the best competitive market rate. The prices we offer are the most cash worthy. Join our service to enjoy it to the fullest.
4. Scrap Pick up Partners can use digital or manual weighing scale with loyalty. It’s customer’s sole responsibility to check out a few chances of fraud & immediately report to our customer support team so that we can proceed with actions.
5. Evaluation of Electronic waste will be done on the spot by our Scrap partners as per the value of that waste. For future buying of E- waste, we will be introducing a SCRAP calculator and we request our customers to bear with us.
6. All goods/scrap items picked up by Scrap partners are processed for recycling/upcycling and disposal. ScrapJunky do not have any access to the processing policies and procedures of the Scrap pick up Partners. 
7. If a valuable good or item was picked up the Scrap pick up partner and later, a customer realizes that they would like the item returned back then your best option is to contact the Scrap pick up partner. We are not liable, if the item was already processed and have been destroyed by the Scrap Pick up Partner. Refer to Refund and Return Policy and Cancellation Policy for further details.
8. We do not take any responsibility for intolerant activities such as theft, molestation, injury or any physical harm during customer and scrap partner interaction. Owing to several non tangible reasons, we are not blameworthy. ScrapJunky is not liable for any misshapen or harm that may occur to the customers during the ongoing process of our service. However, we always take your feedback seriously and will appreciate it if you raise any concerns in regards to the behavior and/or practices of the vendors coming to your service. Let us know if you experience anything which you think is out of place or is not expected from our customer support or vendors. We will take disciplinary action upon investigation at our end if the claims are found valid and demand action.
9. As per our norm, a customer must not command the scrap vendors to do any non-serviceable task or any personal favor. Our vendors will function in accord with our guidelines and will not perform any cleaning, junk gathering from your house. You must accumulate all our scrap waste for a most reliable convenience from our end. This is not just important for the environment, but also for maintaining the human dignity, which we hold highest above all.

All the protocols mentioned above is to rectify any glitch, which stops you from receiving a Technology friendly service. We hereby recommend you to follow the inclined instructions.

Single or additional conditions of use or access may apply in specific cases and are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Business/Commercial Users or Consumers.
• Users must be recognized as adult by applicable law.

Refund and Return Policy for Requests

Our platform merely provides a service to connect the customers with a Scrap Partner. All monetary transactions and the goods are held and processed by the Scrap Partner. Understanding the nature of our service and our role with our partners/vendors representing on behalf of us, please note that, order once executed and delivered to the vendor (i.e., Vendor takes the said “products/scrap items” as a part of his service in execution with your approval and request placed on the app), the said products/scrap items taken by us or our partners/vendors will not be returned to the customer under any circumstances.

If your request has not been picked up, users can always cancel the requests. ScrapJunky doesn’t charge a pick-up fee or convenience fee for using our service. As a result, we don’t accept refund requests and any assertions. 

As a result, a user can still directly request Scrap Partner to process refund -

1. We encourage customers to directly work with Scrap Partner if the case is about the price difference in the scrap item or a weight/quantity difference.
2. We advise all our customers to thoroughly glance through the products, it measurements/quantities (e.g., Weight measurements), pricing, etc. before providing the order completion code/happy code to our partners/vendors.

Cancellation Policy for Pickups

Accepting or canceling the scrap pick up service may rely upon whether the service to be delivered to the user is approachable (access to location). ScrapJunky owns the right to accept or refuse any request initiated by the seller. A seller can himself inform the Scrap pick up partner or can cancel the request as per their requirements from the App. The pending request can be canceled by the user before the pick up or trade discussion without any charge or penalty. Once the local vendor is confirmed to dispatch to serve the user then the request cannot be canceled & owned goods will not be returned if received any.

In case of illegal trade or activities not allowed under the Indian laws, then a strict legal action can be taken according to the court of law. Our service policy mentioned above is strictly applicable to our Web & Mobile Application product and our entire gamut of services.

We may discharge individual data when we have confidence in compliance with common decency that discharge is important to consent to a law; to implement or apply our Terms of Use and different strategies; or to ensure the rights, property, or well being of ScrapJunky, our representatives, our clients, or others. This incorporates trading data with different organizations and associations for extortion insurance and credit hazard diminishment.

Content on this Website

Unless otherwise specified all Website Content is provided or owned by the Owner or its licensors.

The Owner has taken efforts to ensure that the Website Content does not violate legal provisions or third-party rights. However, it’s not always possible to achieve such a result.

In such cases, the User is requested to report complaints using the contact details specified in this document.

Rights regarding content on this Website - All rights reserved

The Owner reserves and holds all intellectual property rights for any such content.

Users may therefore not use any such content, in any way that is not necessary or implicit in the proper use of the Website/Service.

Access to external resources

Through this Website, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party's terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Liability and indemnification

Indian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Information Technology Act 2008 (India) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees, be liable for

• any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any errors, mistakes, or inaccuracies of content;
• personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
• any unauthorized access to or use of the Owner's secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Owner has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; therefore, the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

• User's use of and access to the Service, including any data or content transmitted or received by User;
• User's violation of these terms, including, but not limited to, User's breach of any of the representations and warranties set forth in these terms;
• User's violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
• User's violation of any statutory law, rule, or regulation;
• any content that is submitted from User's account, including third party access with User's unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
• User's wilful misconduct; or
• statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions

No Waiver

The Owner's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner's reasonable control, such as “force majeure” (e.g., labour actions, infrastructural breakdowns or blackouts etc).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner's express prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.

Intellectual property rights

Any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors.

Any trademarks and all other marks, trade names, service marks, wordmarks, illustrations, images, or logos appearing in connection with this Website and or the Service are the exclusive property of the Owner or its licensors.

The said intellectual property rights are protected by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User for the future.

The User’s continued use of the Website and/or the Service will signify the User’s acceptance of the revised Terms.

Failure to accept the revised Terms may entitle either party to terminate the Agreement.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose, or subcontract any or all rights under these Terms. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

If you have any additional questions, feel free to contact us using the contact information below.

Green Horizon Solutions Pvt. Ltd.
Office No. 34, First Floor, Shangrila CHS, BPK Road, Near St. Mary's High School,
Mulund (W), Mumbai, Maharashtra 400080 India
Phone: +91-93214 95449
Email: support@scrapjunky.com